I. Riding Dinner Website / Scope of Application of the General Terms and Conditions of Business
- I.1. The websites www.ridingdinner.com, www.ridingdinner.at and www.365days.at are operated by Riding Dinner OG (hereinafter called Riding Dinner), Laurenzerberg 3/21, 1010 Wien, FN 457078 z of the Commercial Court of Vienna.
I.2. Riding Dinner sells all-inclusive packages (for the description of service see Point II.1.; hereinafter called packages) in its own name and on its own accounts. The General Terms and Conditions of Business (hereinafter called GTC) apply to all contracts which are concluded between the buyer of these packages (bookings of packages and services offered by Riding Dinner) and Riding Dinner.
I.3. The practical operation of the horse-carriage ride, the tours or events as well as the dishes and beverages offered in the packages are actually offered by separate cooperating partners (coachman, caterer, tour guide). Therefore we refer to their terms and conditions of business and hygiene standards which apply as well.
I.4. Users of the Riding Dinner on-line portals (hereinafter called customers) agree to the General Terms and Conditions of Business. Therefore we ask every customer to read our GTC conscientiously.
In case you have any questions concerning our GTC, please do not hesitate to contact us by the following ways of communication:
[email protected] or [email protected] (e-mail) / +43 660 70 60 502 or +43 660 1 365 365 (telephone)
II. Business Contents /Description of Service
II.1. Riding Dinner offers all-inclusive packages via its websites and by other distribution channels which comprise a horse-carriage ride in Austria including culinary delights (food and drinks) and sight-seeing as well as special tours and events for sightseeing and entertainment. There are several of these all-inclusive packages with different scopes of services and prices free of choice to the customer. The difference in service and in prices is caused by the duration/route of the horse-carriage ride/tour guide and/or the extent of the offered culinary delights or tours/events. II.2. The service of Riding Dinner is limited to the choice of the cooperating partners (coachman, caterer, tour guide) as well as the compilation and the procurement of the packages.
II.3. Riding Dinner chooses its partners with painstaking care. Changes in the person of the partners are possible.
Changes of the scope of services, the locations of the departure and the final destination, and the times of departure are subject to change without notice as long as they are reasonable. However, if the occasion arises, such changes will be announced to the customer at least 24 hours before the horse-carriage ride starts. Riding Dinner
will not compensate the customer for these reasonable changes.
III. Booking/ Payment
III.1. The packages can be booked via the internet at www.ridingdinner.com or www.365days.at, as well as via e-mail at [email protected] or [email protected] or alternatively by phone at +43 660 70 60 502 or +43 660 1 365 365 (Austrian mobile phone number, charges according to your rate).
III.2. The package can be paid by SEPA (Bank transfer) – preferred. In case by payment method credit card, please notice that we have to charge an additional fee of 3,5%.
III.3. Invoices are due 8 days after receiving the bill. In the case of payment by invoice, the package tickets will be delivered to the customer only after Riding Dinner has received the full payment.
In the case of payment by credit card, the credit-card institute is charged with the collection of the invoiced amount immediately after the order of the package, and the package ticket is sent to the customer immediately by e-mail (to the e-mail address indicated by the customer).
III.4. In the case of a culpable delay of payment by the customer, Riding Dinner will charge the following expenses for dunning in addition to the statutory interests payable on arrears:
1st dunning 3,– Euros; 2nd dunning 5,– Euros; any further dunning 10,– Euros.
- Conclusion of the Contract
IV.1. When purchasing a package via the website, the customer enters his personal data and an e-mail-address where the reservation confirmation and the package ticket will be sent to. When the customer books a package after indicating all relevant data and by accepting these GTC and by accepting any GTC of the cooperating partners, he submits a binding offer to Riding Dinner. Before submitting the offer, the customer has once again the opportunity to check all data and – if necessary – to change them. Riding Dinner accepts this offer by sending the reservation confirmation.
As an alternative to that, a contract can also be concluded by telephone.
IV.2. The customer will receive his package ticket only after the payment transaction has been concluded.
In order to carry out the transaction, the customer is put through to the secure mask of the payment- processing gateway. At the time of the payment the card holder enters his or her card data into the data base of the payment-processing gateway. Afterwards the transaction data are saved on this server. Riding Dinner does not take any responsibility for damages on account of an incorrect or an inaccurate entering of the used card data.
VI.3. In the case of a suspicion of deception, Riding Dinner will immediately inform the payment-processing gateway. In the case of presumed fraud cases during the processing of the payment, the payment transaction will be freezed for an unlimited time and it is up to Riding Dinner to carry out the horse-carriage ride or not booked by the suspicious customer. In the case that the horse-carriage ride/tour or event is not carried out, the customer will be informed in writing in advance.
IV.4. The ticket will be sent electronically to the e-mail address which the customer has announced to Riding Dinner. At the express wish of the customer the ticket can also be transmitted to the customer by mail. In this case the ticket is sent to the person and address indicated by the customer.
IV.5. Riding Dinner does not take any responsibility for typing errors in the e-mail-address provided by the customer. Furthermore, Riding Dinner does not take any responsibility for the transmission of the ticket by mail. Riding Dinner is not responsible for tickets which were lost or stolen, as well as for tickets which were delivered too late (e.g. because of technical difficulties) whereby this late delivery was not caused by the fault of Riding Dinner, or for tickets which were used without the permission of the person who has ordered them. Tickets are not personal.
IV.6. The customer undertakes to check the ticket transmitted immediately after receipt for its conformity with his or her order. In the case of an obvious mistake or an obvious deviation from the booked order, the ticket will be exchanged for another one provided that the customer reports the mistake in writing immediately after receipt of the ticket.
IV.7. The current version of the GTC can be called up on our websites even after the contract has been concluded.
V.1. The price of a package indicated on our websites on the day when the order is placed is binding. All prices indicated are retail prices and include the value-added tax prescribed by law.
V.2. In the case of a shipment of the ticket by mail Riding Dinner will charge a reimbursement of expenses incurred on a flat-rate basis including the value-added tax prescribed by law for packaging and shipping. The amount of the reimbursement of expenses incurred on a flat-rate basis depends on the forwarding address (home country, foreign country, overseas).
- Withdrawal on the part of Riding Dinner
Until the beginning of the execution of the services according to the package booked Riding Dinner is entitled to terminate the contract on a good reason, especially
- if one of the cooperating partners (coachman, caterer, tour guide) is not cooperating with Riding Dinner any more for any reason
- if the execution of the service is unconscionable to the cooperating partner any longer
- in the case of an Act of God
- in the case of a change in the legal situation are the authorities concerned which makes the execution of the package impossible for Riding Dinner
In the above-mentioned cases the customer will get a voucher for the package price he or she paid immediately.
VII. Right of Revocation/ Instruction of Revocation
VII.1. The customer has the right to withdraw from the contract concluded with Riding Dinner on the basis of these GTC within two weeks without giving reasons.
VII.2. In the case of a shipment by mail the prescribed period of revocation amounts to two weeks from the day the buyer or a third party nominated by him who is not the carrier has taken possession of the ticket. In the case of an on-line dispatch, the period of revocation starts with the day of the conclusion of the contract (date of purchase).
VII.3. In order to be able to exercise the right of revocation, the customer has to deliver an unequivocal declaration to Riding Dinner which refers to the revocation of this contract.
The revocation form model can be used for doing so.
The revocation has to be sent to:
Riding Dinner OG, Laurenzerberg 3/21, 1010 Wien by mail
+43 660 70 60 502 or +43 660 1 365 365 (Austrian mobile phone-number, charges according to your tariff) by phone.
After sending the revocation form, the customer will receive a confirmation on the receipt of the revocation immediately.
VII.4. In order to comply with the term of revocation, it is sufficient enough to send the notice on the execution of the right of revocation before the deadline of the prescribed period of revocation.
VII.5. Consequences of using the Right of Revocation
If the customer makes use of the right of revocation, Riding Dinner will pay back all payments which Riding Dinner has received from the customer, including the costs of delivery (with the exception of the additional costs arising from the fact that the customer has chosen a kind of delivery different from the standard delivery offered by Riding which is the most favorable one) immediately and at the latest within two weeks from the day when the notice on the revocation of the contract has come in at the location of Riding Dinner. For this reimbursement the same instrument of payment will be used which the customer has used in his original transaction, unless something else has been explicitly agreed upon between the customer and Riding Dinner. Under no circumstances you will be charged any fees because of this repayment.
The customer does not have a legitimate claim to the right of revocation if the ticket has already been used. As soon as the ticket has been used, these GTC as well as the GTC of our cooperating partners will apply. In this case a reimbursement of the original ticket price is not possible any more.
VIII. Terms of Cancellation
The package can be cancelled on the part of the customer at no costs up to two 14 days before the horse-carriage ride (event/tour) is executed.
Within these 14 days or less Riding Dinner will charge the following cancellation fees:
- Up to 7 – 4 days before your reservation: 50 % of the booked package price
- Up to 3 or less days of your reservation: 100 % of the booked package price
For the reimbursement of the package price (the charged cancellation fees deducted) the same instrument of payment will be used which the customer has used in his original transaction, unless something else has been explicitly agreed upon between the customer and Riding Dinner.
The package can be rebooked on the part of the customer at no costs up to two 24 hours before the event/tour is executed, as long as Riding Dinner has the vacancies for the demanded date and time.
- Liability and Guarantee
In the case of damages caused by a slight negligence, the liability of Riding Dinner is excluded. The liability of Riding Dinner for injuries to persons is not affected.
- Abuse/ Commercial Use
The commercial resale of Riding Dinner tickets is prohibited provided that no other agreement has been made in writing. Regarding a violation of the provisions of this clause Riding Dinner reserves all rights and claims, in particular the enforcement of compensation for damage. For each case of an infringement of the provisions of this clause and disbarring the objection of the continuation of the offense the contravener undertakes to pay a contractual penalty to the amount of 2.500,- EUR. Riding Dinner reserves the right of the enforcement of a further damage.
- Prerequisites for the Participation
XI.1. The customer undertakes to arrive at the place of departure/meeting point agreed upon at least 10 minutes before the horse-carriage ride/event or tour takes place. In the case of a delay on the part of the customer, the horse- carriage ride/tour or event and the booked meals or services cannot be provided in their full extent. The horse-carriage ride/tour or event will nevertheless end at the place and time agreed upon.
XI.2. The customer undertakes to bring along the ticket either in electronic form (e-mail) or in printed form (paper). The ticket has to be clearly and distinctly readable.
XI.3. Riding Dinner or other cooperating partners of Riding Dinner are not obliged to check if the person showing the ticket actually is the person who lawfully obtained the ticket. In this connection Riding Dinner is not liable for any damages.
XI.4. It is recommended to wear appropriate clothing for the weather at the time of the horse-carriage ride.
XI.5. Riding Dinner does not take any liability for any delay caused by traffic.
XII. Intellectual Property Rights
XII.1. The contents of the website as well as any software required which is employed in cooperation with Riding Dinner are subject to intellectual property rights and contain confidential information which are protected by legal provisions, in particular those for the protection of intellectual property.
XII.2. It is strictly prohibited to use the websites of Riding Dinner, including the contents contained in it as well as its software for illegal activities, for sale and resale purposes, for advertising or company-specific purposes as well as for any other financial profit from it (e.g. procuring the tickets). For each case of an infringement of the provisions of this clause and disbarring the objection of the continuation of the offense the contravener undertakes to pay a contractual penalty to the amount of 100,000.00,- EUR. Riding Dinner reserves the right of the enforcement of a further damage.
XII.3. With the acceptance of these GTC it is agreed upon that the contents of Riding Dinner or third parties are protected in advertising, on the Riding Dinner websites as well as in the Riding Dinner software by copyrights, trademarks, patents or other protected rights or laws.
XII.4. Provided that Riding Dinner or the third parties concerned did not agree in writing, works which are callable on the website and on the Riding Dinner software or which are made available or accessible or which are based on the Riding Dinner software must not be used, changed, rented, leased, lent, sold, distributed or altered – neither in whole nor in part and neither for one’s own purposes nor for the purposes of third parties.
XII.5. It is allowed to pass on the e-mail address revealed by the customer strictly confidentially to the cooperating partners of Riding Dinner for the purpose of the execution of the event.
XIII. Use of Data / Advertising
XIII.1. The customer agrees that Riding Dinner is entitled to use pictures, TV or video recordings which were possibly taken during the booked event unrestrictedly in time and place for advertising purposes of Riding Dinner unless legitimate interests of the customer conflict with it. The customer has the right to withdraw his agreement in this connection at any time.
XIII.2. The customer agrees to the electronic processing of his contact data for advertising purposes as well as to the sending of information material to his e-mail-address or postal address by Riding Dinner. The customer has the right to withdraw his agreement in this connection at any time.
XIII.3. All collected customer data are subject to the Austrian data protection law.
XIV. Brands and Trade Marks
“Riding Dinner”, the Riding Dinner logos and letterings, designations for goods and services are registered trademarks of Riding Dinner. Without prior permission of Riding Dinner it is prohibited to publish or use these brands in any other way. All pictures and texts are only allowed to be used with the permission of Riding Dinner.
- Changes of the GTC
Riding Dinner reserves the right to change or complement these GTC for the future. The GTC callable on the website and on the Riding Dinner software shall apply in the version valid at the time of the order without a separate hint being given concerning a change. The current version of the GTC can be recalled at www.ridingdinner.com as well as at www.365days.at at any time.
XVI. Place of Performance / Applicable Law/ Place of Jurisdiction/ Miscellaneous
XVI1. As far as nothing else arises from law, the place of performance and the place of payment shall be the business location of the Riding Dinner OG in Vienna.
XVI.2. This contract is governed by Austrian law. This does not apply if special consumer protection regulations in the home country of the customer are more favorable.
XVI.3. The exclusive place of jurisdiction for all disputes arising from this contract is Vienna.
XVI.4. Legally relevant explanations and announcements which are given to Riding Dinner or to third parties have to be in writing. A change of this clause on the written form has to be in writing, too.